Your Privacy Matters
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.
Last updated: 8 August 2025
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Introduction
Suppple Technologies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy complies with the European Union's General Data Protection Regulation (GDPR) and South Africa's Protection of Personal Information Act (POPIA). We are committed to processing your personal information lawfully, fairly, and transparently.
Information We Collect
Personal Information
- Name and contact information (email address, phone number, postal address)
- Professional information (job title, company name, industry)
- Account credentials and preferences
- Communication history and support requests
- Payment and billing information (processed securely through third-party providers)
Technical Information
- IP address and device identifiers
- Browser type, version, and settings
- Operating system and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
Usage Information
- Pages visited and time spent on our website
- Features used and actions taken
- API usage patterns and performance metrics
- Error logs and diagnostic information
How We Use Your Data
Service Provision
- Deliver our AI API services
- Process transactions and billing
- Provide customer support
- Maintain account security
Communication
- Send service updates and notifications
- Respond to inquiries and requests
- Share relevant product information
- Provide technical documentation
Improvement
- Analyze usage patterns
- Enhance service performance
- Develop new features
- Conduct research and analytics
Legal Compliance
- Meet regulatory requirements
- Protect against fraud and abuse
- Enforce terms of service
- Respond to legal requests
International Data Transfers
Our services are hosted on Amazon Web Services (AWS) infrastructure, which may involve transferring your data internationally. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs): We use EU-approved SCCs with our data processors
- AWS Data Processing Agreement: AWS provides GDPR-compliant data processing terms
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls limit who can access your data
- Data Residency: Where possible, we store EU data within EU regions
For South African data subjects, we comply with POPIA's cross-border transfer requirements and ensure adequate levels of protection for data processed outside South Africa.
Your Rights
Under GDPR and POPIA, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ('right to be forgotten')
Right to Restrict Processing
Request limitation of how we process your data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the form below or email us at info@suppple.co.uk.
We will respond to your request within 30 days (GDPR) or 30 days (POPIA) and may request additional information to verify your identity.
POPIA Information Officer
In compliance with the Protection of Personal Information Act (POPIA), we have appointed an Information Officer responsible for ensuring compliance with data protection laws:
Information Officer Details
Name: Lee-Anne Moses
Title: Director & Information Officer
Email: info@suppple.co.uk
Phone: +44 (0) 20 7946 0958
Address: Suppple Technologies, 1 Poultry, London EC2R 8JR, United Kingdom
You may contact our Information Officer for any questions about this privacy policy, to exercise your rights, or to file a complaint about our data processing practices.
Data Subject Request Form
Use this form to exercise your data protection rights or contact us about privacy matters:
Contact Information
Registered Office
Suppple Technologies
1 Poultry
London EC2R 8JR
United Kingdom
Contact Details
Regulatory Authorities
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority:
UK/EU Data Subjects
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
South African Data Subjects
Information Regulator South Africa
JD House, 27 Stiemens Street
Braamfontein, Johannesburg 2001
Phone: +27 (0) 10 023 5200
Website: inforegulator.org.za